Return Policy

We pride ourselves on offering high-quality, unique fashions that reflect the vibrant spirit of the San Fernando Valley. We want you to love your purchase, but we understand that sometimes things don’t work out as expected. Our return policy is designed to ensure a hassle-free experience and to make sure you are completely satisfied with your shopping experience.

Eligibility for Returns

To be eligible for returns, items must be returned within 30 days of the purchase date. Any returns initiated after this period will not qualify for a refund or exchange. The condition of the items is also crucial; they must be unworn, unwashed, and in their original state with all tags still attached.

Items that show any signs of wear, damage, or alterations will not be accepted. Additionally, a receipt or proof of purchase is required to complete the return process. This documentation helps verify the purchase and ensures the return is processed efficiently. Without it, we cannot process your return. Following these guidelines helps us maintain quality and provide better service to all our customers.

Non-Returnable Items

Certain items are classified as non-returnable due to their nature or for hygiene reasons. This includes sale items that are final and not eligible for returns or exchanges. Gift cards are also non-returnable, as they hold monetary value and cannot be refunded once issued. To initiate a return for eligible items, please visit the ‘Returns’ section. There, you will find a return form that needs to be filled out with your order details and the reason for the return. This process helps us manage and process your return efficiently while ensuring that all conditions and requirements are met. We strive to make your shopping experience as smooth as possible, and our returns process is designed to be clear and user-friendly.

Shipping Your Return

Use the prepaid return shipping label provided by our customer service team. If you choose to use your own shipping method, please send your item to the address provided on our website. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

Refunds

Once your return is received and inspected, you will receive an email notification. Please allow up to 14 business days for us to process your return after it arrives at our warehouse. Refunds will be issued using the original payment method used for the purchase. However, please be aware that depending on your payment provider, it may take additional time for the refund to appear in your account. In certain situations, only partial refunds may be granted. This includes cases where items are not in their original condition, are damaged, or have missing parts that are not due to our error. Partial refunds may be issued for items returned more than 30 days after delivery. We try our best to ensure that our refund process is as smooth and efficient as possible, and we appreciate your patience as we handle your return request.

Exchanges

If you need to exchange an item for a different size or color, please start by initiating the return process through our website or by contacting our customer service team. Be sure to specify the details of the item you wish to exchange and the preferred size or color. Once we receive your returned item, we will process the exchange and dispatch the new item, typically within 14 business days. In the event that the item you requested for exchange is out of stock, we will notify you promptly and offer you a choice between a refund or store credit.

Store Credit

We also offer the option to issue refunds as store credit rather than a direct refund. This store credit can be used for future purchases on our website, allowing you to choose from our range of products at your convenience. When store credit is issued, you will receive a unique code via email or in your account, which can be applied during the checkout process. The store credit code is easy to use; enter the code in the designated field at checkout, and the amount will be deducted from your total purchase. Importantly, store credit does not come with an expiration date, meaning you can use it whenever you like without worrying about time constraints. Vallery Girl offers this flexible option to enhance your shopping experience, giving you the freedom to explore our latest collections and make purchases at your own pace.

Damaged or Defective Items

If you receive a damaged or defective item from Valley Girl, we will promptly address the issue to your satisfaction. To report a damaged or defective item, please reach out to our customer service team as soon as possible. It’s important that you provide your order number along with a detailed description of the damage or defect you’ve encountered. Please include any relevant photos that clearly show the problem. This information will help us assess the situation more efficiently and determine the best course of action to resolve the issue. Whether it’s a replacement, a repair, or a refund, we are committed to ensuring that your experience with us is positive.

If you have any questions or need assistance with returning a product, contact our customer support team.